As a Loan Signing Agent, efficiency is important—but rushing through signings to meet tight timeframes is not always the best approach, especially when working with clients who may have special needs or require extra time, such as older adults or individuals with disabilities.
Recently, I had a signing that took nearly two hours. Why? Because my client was legally blind and required a special magnifying device to review the documents. Each document had to be carefully positioned under the magnifier so the client could see it, which naturally took additional time.
Taking the time and care to explain the documents patiently made a significant difference. It’s important to remember that rushing signings not only risks mistakes but can also make clients feel rushed and undervalued.
If you find yourself running late due to extended appointments, it’s crucial to communicate with the signing company or any other scheduled appointments. A quick call to apologize and ask if the delay is okay shows professionalism and respect for everyone’s time.
Respectfully, I will not rush through my appointments in general. Sometimes signers have not had a chance to review their documents before the signing. Giving them time to peruse and understand their paperwork is key to a smooth signing process.
While you might feel pressured to meet a daily quota, it’s wise to schedule approximately two hours between signings to accommodate any delays or special circumstances.
Remember, it’s about your customers and signers. Making a good impression by being professional, respectful, and patient goes a long way in building trust and a strong reputation.
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